Frequently Asked Questions:
How do I place an order with Simply Stamps?
Placing orders with Simply Stamps is, well, simple! Browse our selection of high quality rubber and self-inking stamps to find the rubber stamp design you're looking for by using the navigation links located in the green menu on the left. If you happen to know what you’re searching for, you can search keywords in our helpful search tool also located in the header above. Many of our best and most popular designs can be found through the Stamps by Theme page or on our Address Stamps page. Once you have located a stamp design that you would like to purchase, simply fill in your personalization information, choose from the options listed to customize your new rubber stamp, add the product to your cart, and proceed to checkout! Please remember that you will need to completely fill in your contact and delivery options before payment. Once your order has been completed you will receive a confirmation email at the address you've provided. Here at Simply Stamps we make sure that your payment details are kept secure and will never be sold.
Can I place my order by phone, fax, or email?
In order to keep our prices as low as possible and ensure that you receive your order quickly, we very much prefer orders placed via our website. However, if you are having technical difficulties placing your order or just can't find the exact product you want, we will gladly accept your order by email. Due to the custom nature of the majority of our products, phone orders are very difficult and are discouraged (ordering online helps to avoid typos and remakes). Feel free to visit our Contact Us area for any special enquiries.
How do I change/cancel my order?
We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If an order is changed, please keep in mind that there may be an additional setup charge. Most of our rubber stamps begin pre-production within 30 minutes of us receiving your order. Any changes you wish to make after this point will incur an additional charge. We can, if you wish, shipment or redirect your order. Please note that you will be charged the full amount of the order for all orders cancelled at this stage in production. Returns for refunds are accepted only once approved by Simply Stamps, contact us for additional information.
How Can I Check The Status Of My Order?
You can expect an email from our team within an hour of placing your order verifying that it has entered our system. You will also receive an email once your order is in production followed by a third and final email once it ships. Please be sure to check your Spam/Junk folders if you are having trouble receiving our order status emails. For any additional questions that you may have, please use our live chat feature and one of our representatives will be able to assist you further. SimplyStamps.com lives by the promise of “order today, ships next business day.” Please keep in mind that while we have control of every step before your order leaves our building, we have no control over the Post Office or UPS.
When will my order arrive?
We aim to ship all of our orders within 1 business day, but this time may increase during the busy holiday season. In the event of any unexpected delays in regards to the shipment of your order, we will notify you by email. View our Shipping Guide for more information about shipping.
How Does Expedited Processing Affect My Delivery Time?
By adding Expedited Processing to your order, our team moves your order ahead of those which were entered into our system beforehand. The goal of Expedited Processing is to have your order ready for shipping as quickly as possible. This process in no way changes or expedites the delivery times set by USPS and UPS and is not the same as Expedited Shipping options (e.g. "Next Day Air").
My order has not yet arrived, what should I do?
Please contact us if you have not received your order within 7 calendar days after the shipping date. If you are shipping via UPS, review their estimation map here.
Can I add to an order already purchased?
If there are other products you require, why not place a new additional order which will be delivered free of charge if the value is over $49.
How do I re-ink my stamp or change the die?
For questions like these, we recommend for our customers to check out our handy how to video section. Simply scroll through our video list and play the video that shows the re-inking of your stamp.
How can I request a proof?
Request a proof in the special instructions box located towards the bottom of the checkout page. Once we receive your order, we will email you a proof, so please keep an eye on your email! We will not produce your stamp until you are happy with your proof.
For any additional information please feel free to Contact Us. Calls at (888)-688-9998 are also welcome.