Frequently Asked Questions


Placing Your Order

If you are local to Jacksonville, Florida you may pick up your order at our Customer Assistance Center. When you are checking out and enter a shipping ZIP code that is within 20 miles, a Hold For Pickup option will appear. Please note that any orders picked up from our Customer Assistance Center may take an extra business day to process.
We do not offer gift cards or certificates, however we do have Personalized Stamp Gift Boxes! This box contains one square stamper loaded with a black ink cartridge. There is no personalized stamp die on the stamp! This is how we will send it to you. But found inside the box, there is an instruction sheet printed with a single use, unique voucher code. Get your personalized gift box here.
Nearly every order is able to be shipped the business day following your order placement.
Nearly every order is able to be shipped the business day following your order placement. The actual delivery time will depend on the method of shipping you choose at checkout.
Expedited Processing moves your order to the top of our production line! We will make your order and package it up to ship before other orders. Pair this up with an expedited shipping option to receive your order as fast as possible.
Proofs can be requested during checkout by using the Comments box. This is located on the last checkout page. Proofs may result in a delay in order processing. Rest assured that we will not produce your stamp until you have given your final approval.
Our dater stamps offer two color combinations. All other stamps are offered in a wide variety of color options.
All products are customized domestically. Some materials may originate from overseas locations.
Please contact our Customer Focus Team as soon as possible. We will try our best to intercept your order and make the appropriate changes. Please note that due to our fast turnaround time, your order is sent to production immediately and shipped as soon as it is ready. Visit our Contact Us page to provide your order number and a brief description of the change that needs to be made.
Please contact our Customer Focus Team as soon as possible. We will try our best to intercept your order and make the appropriate changes. If your order was paid for with a credit card, you will need to provide permission for us to charge the difference. We are not able to re-charge PayPal payments and a new order will need to be placed. Please note that due to our fast turnaround time, your order is sent to production immediately and shipped as soon as it is ready. Visit our Contact Us page to provide your order number and a brief description of the change that needs to be made.

Coupon Codes and Quantity Discounts

Yes! Current promotions can be located along the top of every page. You can also receive an exclusive promo code by joining our email list here.
Please ensure you have used entered the code correctly and do not have any spaces before or after the code. Also verify that all conditions have been met, if any, such as specific products or order minimums. If the code still does not work, you may enter the code in the Comments section located on the last checkout page. Our order entry team will issue a refund for the difference. Please note only one coupon code can be used per order.
Yes! Please use our Contact form and we'll be happy to honor the coupon.
Yes! When ordering the same item, we can offer the following discounts: Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP. Please note that large quantities may take longer to receive materials and produce. The Comments section located on the last checkout page should be used to communicate any firm in-hands date you have. We will try our best to accommodate.

About our Products

In a self-inking stamp, the ink pad works with the dye to leave an impression, then retracts back into the stamp body. With a pre-inked stamp, the ink is inside of the stamp, so the only time you’ll see your stamp’s ink is when it’s already on your surface. A pre-inked stamp is also a lot quieter than a self-inking stamp, and it comes with a stamp cap so your ink doesn’t dry up over time. Pre-inked stamps are recommended for the best detail and will last much longer before needing to be re-inked. More information can be found on our blog about the benefits of pre-inked stamps.
Flip your stamp over and put it in the locked position. Grab the two tabs on the stamp pad and remove the pad itself. You grab your bottle of ink and put about 3 to 4 drops of ink across the pad. And let that soak in for a few seconds. When the ink has soaked into the pad, and there are no more pools, you can reinsert your pad back into the stamp itself. And push the stamp down and unlock it. And now you have successfully re-inked your stamp. More information can be found in our blog about changing ink pads on self-inking stamps.
You will then take the Xstamper and remove the cap off the top. In the stamp, there are two portals where we’ll put the ink. So you only need a couple of ink drops in each section. You’ll put the cap back on the stamp. And you’re done! The ink needs to settle for about twenty-four hours for it to fully get through the pad itself. More information can be found in our blog about re-inking pre-inked stamps.
A traditional hand stamp (wooden handle) along with a separate ink pad of Supermarking Ink is recommended
A stamp leaves a flat ink impression on paper. An embosser crimps the paper to leave an impression and does not use ink. More information can be found in our blog about ordering an embosser.
Typically self-inking stamps can make several thousand impressions before needing to be re-inked. Pre-inked stamps can last for tens of thousands of impressions before needing to be re-inked.
Our fonts can be found on any ordering page that has a drop down menu with font styles.
WARNING: Some of our products may be customized with inks and other chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Returns

If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.
If something is wrong with your order, we do accept returns. If you are unhappy with another aspect of your order, contact our Customer Focus Team to discuss options.