Customer Service

Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

How Do I Cancel Or Modify My Order After Completing A Purchase?

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at SimplyStamps.com/contacts and we will be happy to assist you.

How Do I Refund or Get A Replacement For An Order I Have Previously Received?

It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.

1. The order was damaged or lost during shipping.
2. Item includes a spelling error made by Simply Stamps.
3. Item had incorrect customization features.

Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.

How do I see what my stamp will look like with my information?

Proofs can be requested during checkout by using the Comments box. This is located on the last checkout page. Proofs may result in a delay in order processing. Rest assured that we will not produce your stamp until you have given your final approval.

How long will it take for me to get my order?

The delivery time of your order will depend on the method of shipping you choose at checkout.

What is the difference between a self-inking and a pre-inked stamp?

In a self-inking stamp, the ink pad works with the die to leave an impression, then retracts back into the stamp body. With a pre-inked stamp, the ink is inside of the stamp, so the only time you’ll see your stamp’s ink is when it’s already on your surface. A pre-inked stamp is also a lot quieter than a self-inking stamp, and it comes with a stamp cap so your ink doesn’t dry up over time. Pre-inked stamps are recommended for the best detail and will last much longer before needing to be re-inked.

What stamp do I use for non-porous or glossy surfaces?

A traditional hand stamp (wooden handle) along with a separate ink pad of Supermarking Ink is recommended.

What is the difference between a stamp and an embosser?

A stamp leaves a flat ink impression on paper. An embosser crimps the paper to leave an impression and does not use ink.

Stamp Ink and Ink Pads


Ink Pad Refills	Ink Bottle Refills	Embosser Accessories	Craft Stamp Ink

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Save Time - Answer Questions About Your Order Below

How Do I Cancel Or Modify My Order After Completing A Purchase?

How Do I Refund or Get A Replacement For An Order I Have Previously Received?

How do I see what my stamp will look like with my information?

How long will it take for me to get my order?

What is the difference between a self-inking and a pre-inked stamp?

What stamp do I use for non-porous or glossy surfaces?

What is the difference between a stamp and an embosser?

Rubber Stamp "How To" Videos

To view additional videos, click here.